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For Corporate Mobility, It’s All About the Service Metrics

By Peg Guinta, CRP, GMS

Mobility industry KPIs (key performance indicators) go way back, but recent buzz may have you thinking otherwise. One long-standing metric is “overall service satisfaction” – a rating given by transferring employees to RMCs for mobility services coordination. Other traditional and continuously-used examples include appraisers’ and agents’ property evaluations compared to the selling prices.

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