Co-opetition: The Morphing Role of Movers

By John B. Sculley, SCRP Vice President – Managing Director RIS Consulting Group

There have always been trucks. Before relocation became an alphabet soup of RMCs, DSPs, HSA and CRPs, movers served the fundamental need of mobility: “Get my stuff to my new home.” It’s complex, sensitive and unglamorous work in a highly competitive industry. Movers are under-recognized for their routinely strong service performance despite thin profit margins and high customer/client expectations. Corporate employers, though, tend to know a good thing when they see one

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